




Psychological first aid’s three action principles: look, listen, and link. Image from ‘Psychological first aid: Guide for field workers,’ World Health Organisation
01

Look
Look at your surroundings and check for safety
Look for people with obvious, urgent basic needs
Look for people with serious distress reaction
02

Listen
Approach people who may need support
Ask about people’s needs and concerns
Listen to people, and help them to feel calm
03

Link
Help people address basic needs and access services
Help people cope with practical problems
Help people gain access to information
Link people with loved ones and social support


Infants (0-2 years)
Keep them warm and safe
Give cuddles and hugs
Keep a regular feeding and sleeping schedule, if possible
Speak in a calm and soft voice
Keep them away from loud noises and chaotic situations

Young children (2-10 years)
Give them extra time and attention
Keep to regular routines and schedules as much as possible
Explain to them that they are not to blame for bad things that have happened
Provide a chance to play and relax, if possible
Give simple answers about what has happened, but don’t include frightening details
Allow them to stay close, if they are afraid or clingy
Remind them often that they are safe
Be patient with children who start behaving as they did when they were younger, such as sucking their thumb or wetting the bed
Avoid separating young children from their families

Older children and adolescents (10-18 years)
Give them your time and attention
Help them to keep regular routines
Provide facts about what happened and explain what is going on now
Allow them to be sad, don’t expect them to be ‘tough’
Listen to their thoughts and fears without being judgmental
Set clear rules and expectations
Ask them about the dangers they face, support them and discuss how they can best avoid being harmed
Seek out opportunities for them to be helpful


